Privacy Policy

Last Updated: February 27, 2026

1. Introduction

At Supervision Inc. ("Supervision," "we," "us," or "our"), privacy is a priority. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website, mobile applications, and managed repair services (collectively the "Service").

2. Information We Collect

We collect different types of information to provide and improve our services to you:

Personal Information: Name, email address, phone number, physical address (where repairs are needed), and payment information.
Multimedia Data: Videos, images, and audio you submit to our platform for AI diagnosis and quote generation.
Technical and Usage Data: IP addresses, browser types, device identifiers, geolocation data (including zip codes entered during waitlist signup), and interactions with our application.

3. How We Use Your Information

We use the collected information for various purposes, including:

To provide, maintain, and execute the managed repair service.
To dispatch Trade Pros to your physical address.
To build your "Home Health Record" digital twin, which logs your repair history.
To train, optimize, and improve our Visual AI triage systems (images and videos are processed to improve diagnostic accuracy).
To communicate with you regarding quotes, appointments, and marketing updates.

4. Information Sharing and Disclosure

We do not sell your personal information. We only share it in the following circumstances:

Trade Pros: We share your name, physical address, and required repair details (including videos/photos) with the specific, vetted Trade Pro dispatched to your job.
Service Providers: We employ third-party companies securely process payments, analyze data, and provide cloud hosting.
Legal Obligations: We may disclose information if required to do so by law or in response to valid legal requests by public authorities.

5. Data Security and Retention

We implement commercially standard security measures to protect your data. Your "Home Health Record" data is securely vaulted. We retain your personal information for as long as your account is active or as needed to provide you services and comply with our legal obligations.

6. California Privacy Rights (CCPA)

If you are a California resident, you have the right to request access to your personal information, request deletion of your information, and opt-out of the "sale" or "sharing" of your data (though we do not sell your data). To exercise these rights, please contact us at privacy@supervision.com.

7. Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

8. Contact Us

If you have questions about this Privacy Policy, please contact us:
Supervision Inc.
Email: privacy@supervision.com
South San Francisco, CA