Terms of Service

Last Updated & Effective: October 11, 2026

IMPORTANT LEGAL NOTICE — PLEASE READ CAREFULLY

THESE TERMS OF SERVICE CONTAIN A MANDATORY INDIVIDUAL BINDING ARBITRATION CLAUSE AND A CLASS ACTION WAIVER (SECTION 11), AS WELL AS A STRICT LIMITATION OF LIABILITY (SECTION 8) CAPPING SUPERVISION’S MAXIMUM MONETARY LIABILITY AT THE AMOUNT PAID BY YOU FOR THE APPLICABLE REPORT ($19.00 OR $29.00) OR $100.00 MAXIMUM.

SUPERVISION PROVIDES AUTOMATED ALGORITHMIC BENCHMARKS AND OPINIONS ONLY. SUPERVISION IS NOT A LICENSED GENERAL CONTRACTOR, STRUCTURAL ENGINEER, ARCHITECT, CERTIFIED REAL ESTATE APPRAISER, OR HOME INSPECTOR. DO NOT WAIVE REAL ESTATE ESCROW CONTINGENCIES OR ENTER BINDING CONSTRUCTION CONTRACTS WITHOUT INDEPENDENT ON-SITE VERIFICATION BY A LICENSED TRADE PROFESSIONAL.

1. Acceptance of Terms

By accessing, browsing, or using the Supervision website, web applications, mobile applications, APIs, or downloadable reports (collectively, the “Service” or “Platform”), operated by Supervision Technologies, Inc. (“Supervision,” “we,” “us,” or “our”), you (“User,” “you,” or “your”) acknowledge that you have read, understood, and unconditionally agree to be legally bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree to every provision of these Terms, you are strictly prohibited from accessing or using the Service.

2. Service Description & The Algorithmic Opinion Doctrine

Supervision provides an automated technology platform and property intelligence engine utilizing multimodal artificial intelligence, computer vision, regional wholesale equipment databases, and public wage indices. Platform capabilities include:

Fair-Price Benchmark Audits (/check-quote): Comparing third-party contractor proposals against historical regional price bands.
Inspection AI Decoders (/inspection-decoder): Triaging third-party physical inspection reports into macro hazard categories and statistical negotiation benchmarks.
Sovereign Property Passports (/passport): Cataloging maintenance history, appliance serials, and capital improvement records.
Scopes of Work & Managed Pro Referral: Generating standardized work specifications for independent licensed contractors.

Algorithmic Opinions Protected: You acknowledge and agree that all repair cost estimates, price benchmarks, triage categories, and timeline projections generated by the Service are unregulated algorithmic opinions and statistical approximations derived from automated models. They do not constitute formal appraisals, engineering assessments, certified contractor bids, or guaranteed costs.

3. Non-Licensure & Professional Verification Mandate

Supervision Technologies, Inc. is a software technology provider and referral platform, NOT a licensed general contractor, plumbing/electrical/HVAC trade contractor, architectural firm, structural engineering practice, or professional home inspection company under the jurisdiction of the California Contractors State License Board (CSLB), Texas Real Estate Commission (TREC), Florida Department of Business and Professional Regulation (DBPR), or any other municipal or state licensing authority.

Mandatory On-Site Physical Inspection: All cost ranges, scopes of work, and diagnostic findings generated by the Platform must be independently verified on-site through physical visual inspection by a qualified, licensed, bonded, and insured trade contractor prior to executing contracts, issuing payments, or waiving real estate contingencies.

4. Exclusion of Concealed, Latent, and Inaccessible Defects

All automated cost benchmarks assume standard site access, standard municipal permit conditions, and compliant existing infrastructure. Supervision's models cannot inspect or account for concealed, latent, underground, in-wall, or inaccessible defects, including but not limited to: underground lateral pipe collapse, concealed cloth wiring, lack of grounding conductors, utility transformer capacity constraints, in-wall mold or dry rot, asbestos, lead paint, unpermitted historical additions, or subsurface geotechnical movement. Supervision disclaims all liability for costs or damages resulting from concealed or unforeseen conditions.

5. Real Estate Escrow & Contingency Non-Reliance

When utilizing Supervision's reports, seller credit demand packets, or inspection decoders in connection with a residential purchase contract, escrow, or real estate contingency negotiation:

Figures are provided exclusively as an informational starting point for good-faith negotiations between buyers and sellers.
Supervision makes no representation that actual repair expenses incurred post-close will equal or match the negotiated credit amount.
You agree that waiving a contractual inspection contingency or loan contingency based solely on an automated Supervision report without independent contractor verification constitutes an assumption of risk by you, and you waive all claims against Supervision, your real estate brokerage, and agents for any discrepancy.

6. Objective Benchmark Data & Anti-Defamation Acknowledgment

Supervision's Fair-Price Benchmark Audit evaluates contractor bids strictly against mathematical distributions derived from regional trade wage tables and wholesale supply catalogs. Statements indicating that a quote is “Above Regional Median Benchmark” or “Exhibiting High Regional Variance” reflect statistical deviations from our dataset, NOT factual assertions or criminal allegations of fraud, dishonest conduct, or bad faith against any specific contractor or company. Users agree not to represent Supervision benchmark outputs as legal proof of contractor misconduct.

7. Disclaimer of Warranties (“AS-IS”)

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE, REPORTS, ESTIMATES, BENCHMARKS, AND ALL DATA ARE PROVIDED STRICTLY “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. SUPERVISION EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, FREEDOM FROM DEFECTS, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT DATA IS ERROR-FREE, COMPLETE, OR APPLICABLE TO YOUR SPECIFIC SITE CONDITIONS.

8. Strict Limitation of Liability (The Dollar Cap)

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SUPERVISION TECHNOLOGIES, INC., ITS FOUNDERS, OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, OR LICENSORS BE LIABLE FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE UNDER ANY CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHER LEGAL THEORY.

SUPERVISION'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS OF ANY KIND SHALL BE STRICTLY LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU TO SUPERVISION FOR THE SPECIFIC REPORT, PASS, OR SUBSCRIPTION PERIOD GIVING RISE TO THE CLAIM (E.G., $19.00 OR $29.00), OR ONE HUNDRED DOLLARS ($100.00 USD), WHICHEVER IS GREATER.

9. Exclusion of Consequential & Transactional Damages

UNDER NO CIRCUMSTANCES SHALL SUPERVISION BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO: LOST PROFITS, LOST SAVINGS, LOSS OF HOME EQUITY, LOSS OF ESCROW DEPOSITS, FAILURE TO CLOSE REAL ESTATE TRANSACTIONS, CANCELLATION OF PURCHASE CONTRACTS, LOSS OF CONTRACTUAL CONTINGENCIES, POST-CLOSING REPAIR COST OVERRUNS, OR CONTRACTOR DELAYS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10. User & Partner Indemnification

You agree to defend, indemnify, and hold harmless Supervision Technologies, Inc., its directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or in any way connected with: (a) your access to or use of the Service; (b) your violation of these Terms; (c) your reliance on any benchmark or estimate in a real estate negotiation or contract; (d) your insertion of Supervision estimates into escrow addenda or contingency waivers; or (e) any dispute between you and any third-party home seller, buyer, contractor, or real estate agent.

11. Mandatory Individual Binding Arbitration & Class Action Waiver

Arbitration Agreement: You and Supervision agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or any reports generated by Supervision shall be resolved exclusively through final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules, rather than in a court of general jurisdiction.

CLASS ACTION WAIVER: YOU AND SUPERVISION AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS.

Venue: Unless otherwise agreed, arbitration hearings shall take place in San Mateo County, California. Judgment on the arbitration award may be entered in any court having competent jurisdiction.

12. Billing, Fees & Refund Policy

Certain features, including the $29.00 Official Seller Credit Demand Packet and subscription passes, require payment processed securely via Stripe. All purchases of automated digital reports and demand packets are final and non-refundable once the report generation or download process has initiated, except where required by applicable state law.

13. User Content & Data Ownership

You retain 100% ownership of your uploaded property documents, receipts, inspection PDFs, and photos. You grant Supervision a non-exclusive, worldwide, royalty-free license to use, process, and analyze uploaded content solely to provide, refine, and secure the Service. Supervision does not sell your private property inspection records to third-party data brokers.

14. Governing Law & Severability

These Terms and any action related hereto shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.

15. Contact Information & Legal Notices

For formal legal notices or inquiries regarding these Terms of Service, contact:
Supervision Technologies, Inc.
Attn: Legal & Compliance Department
Email: legal@supervision.web.app
South San Francisco, CA 94080